Frequently Asked Questions

Everything you need to know about our healthy, low-carb essentials.

How do you calculate the net carbs in your products?

We calculate net carbs by subtracting fiber and sugar alcohols (like erythritol) from the total carbohydrates, as these have a minimal impact on blood sugar levels.

How is my order shipped to ensure freshness?

Perishable items are shipped in insulated packaging with cold packs. We recommend selecting expedited shipping for dairy or bread products to ensure they arrive in peak condition.

Are your products suitable for a ketogenic diet?

Yes, the majority of our catalog is specifically curated to be keto-friendly, focusing on high-fat, moderate-protein, and very low-carb macro profiles.

What is your return policy for food items?

Due to food safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.

Do you offer international shipping?

Currently, we only ship within the continental United States and Canada to ensure that our food products remain fresh during the transit period.

Are your snacks gluten-free?

While many of our low-carb products are naturally gluten-free, some may be processed in facilities that handle wheat. Please check the individual product descriptions for specific allergen labels.