Returns & Exchanges
At Low Carb, we prioritize the freshness and quality of our keto-friendly products. If you are not completely satisfied with your order, please contact us within 14 days of delivery for a prompt resolution.
Check Eligibility
Ensure your items are unopened, in their original packaging, and within the 14-day return window to qualify for a refund.
Contact Support
Email our customer service team with your order number and photos of any damaged or incorrect food items to receive a return authorization.
Pack Your Items
Securely package the products using the original shipping materials to prevent damage during transit back to our facility.
Receive Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing