Summer Shipping Tips for heat sensitive item:

-Temperature Control Shipping or Thermal Pack (click here) Recommended. 
-Failure to use is at your own risk. 
There is a risk of spoilage even with Temperature Control shipping.  Low Carb Canada cannot control weather conditions which could affect products once an order has left our warehouse. No returns, exchanges or credits on products that might have been affected by hot weather
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Simple Solution to a Sticky Situation: Due to high fat content and soft filling of this product, it could be softened upon arrival.  If you encounter product melting issues, place boxes of bars or unopened items in the refrigerator for about an hour. For best results, minimize handling of individually wrapped products as much as possible. Although appearance may be slightly altered, items will re-harden with no loss of nutrition or taste.